In the modern world, organizations are grappling with unforeseen complexity, uncertainty, volatile and ambiguous environments. In order to stay nimble and relevant to external and internal customers, organizations should be futuristic, agile, and productive. Futuristic helps to predict the changing ...
Investing in your customer experience is more important than ever before. Customers are more connected than ever before, and they have many options to buy and many options to express their opinion about your product or service. If you want to remain competitive in the marketplace, you need to get se...
Healthcare services across the globe came under significant stress during the COVID-19 pandemic. For once, collectively, the world realized the need and importance of quality healthcare for a broader population. And, while increasing the availability and access to healthcare, it’s becoming imperat...
The global capability centers (GCC) have been in the news for quite some time now, especially in India. If you follow the industry news, you probably know that these centers are a major driver of employment and economic growth in India. A recent study by Deloitte estimates that these centers will em...