Built real-time allocation and quality automation
Matasma engaged with the customer to set up real-time allocation and quality automation, delivering efficiency and optimisation
Challenges
- Managing a Project Management System (PMS) for handling 500+ projects annually and over 50,000 tasks per month
- Bulk task uploads for multiple projects simultaneously were not supported in the existing solution
- Significant manual effort was required each month to calculate quality task metrics.
- Redundant quality tasks and duplicate issues were frequently created, making it difficult for quality reviewers to manage and review efficiently.
Our Approach
- Optimized the system architecture for resource allocation to efficiently handle a high volume of tasks while minimizing memory usage
- Segregated quality-related tasks from other tasks to enhance processing speed and overall system performance
- Enabled the creation of both project-level and task-level issues with categorized inputs to streamline issue tracking and metric calculation
- Adjusted data granularity from daily to weekly for improved system efficiency, ensuring daily updates while generating weekly snapshots for historical insights
Delivered Outcomes
- Implemented real-time project creation and dynamic resource allocation for activities
- Built bulk task uploads for multiple projects via CSV without limitations
- Minimized duplicate issue creation by allowing multiple category mappings for the same issue
- Automated EIS score calculations to reduce manual workload for quality reviewers
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